Politique de remboursement

Returns
All artworks are produced exclusively to order according to the size and specifications selected by the customer.

Because each Open Print is custom-made, orders cannot be returned or exchanged simply because of a change of mind or incorrect size selection, except where required by applicable consumer protection law.

Collector Editions are individually hand-signed by Fernando Barata and accompanied by a certificate of authenticity. As unique collector artworks, all Collector Edition sales are final.

Damaged or defective artworks
If your artwork arrives damaged, defective or if the wrong artwork has been delivered, please contact us within 7 days of delivery at: contact@fernandobarataeditions.com

Please include:
- your order number;
- photographs of the outer packaging;
- photographs showing the damage or defect.

After reviewing your claim, we will arrange, at no additional cost to you: a replacement artwork; or another appropriate solution if a replacement is not possible.

Refunds
Refunds are only issued when: 
- required under applicable law;
- a replacement cannot reasonably be provided; or
- another solution has been agreed with the customer.

Approved refunds are issued using the original payment method.

Contact
For any questions regarding your order, please contact: contact@fernandobarataeditions.com

This policy does not affect your statutory consumer rights.